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FREE SHIPPING and NO RISK Frame Return Policy

Focusers offers FREE shipping to the USA and Canada, via USPS Priority. We also offer reduced rate shipping for international orders over $250. Please note the following expected shipping timeframes for various order types:

FRAME ONLY ORDERS:

  • Full Rim frames ship 7-10 days from order date.
  • Rimless frames 10-14 days.

ALL OTHER ORDERS (includes lens options such as prescription, readers, bifocals, progressives, etc.):

  • Full-Rim orders ship 2-3 weeks from order date.
  • Rimless orders ship 2-4 weeks.

NOTE: Depending on lab backlog, orders could ship sooner or be delayed.

Due to the closing of our main offices in Philadelphia during the coronavirus epidemic, we are accepting returned orders on a case by case basis to ensure proper credit is issued and the package is received. Please use this form to provide the reason for your return and you will be contacted with a return address:

Focusers' NO RISK FRAME RETURN POLICY is designed to give you the opportunity to try on our frames virtually risk free. There are four levels of coverage, listed below.

For FRAME-ONLY ORDERS with No Lenses (excluding Rimless Frames)

If, within 30 days of when your frames have been shipped, you decide for any reason whatsoever that you would like to return them:

1. Be sure that the frames are not in a condition that would indicate they had been worn, scratched or damaged by you. This policy applies only to frames returned in "new" condition.

2. Notify us by the above form, phone or e-mail that you are sending them back, and tell us your order number and date of receipt.

3. Place the frames in the hard storage case in which they were shipped to you.

4. Attach the proper postage or make other shipping arrangements;

Upon our receipt the frames,Focusers Inc. will, refund or credit your purchase price. If you wish to exchange for frames in a different style, we will charge or credit any difference in price.

For ALL SINGLE VISION PRESCRIPTION or READING GLASSES orders (excluding Bifocals & Rimless Frames)

If, within 30 days of when your frames have been shipped, you decide for any reason whatsoever that you would like to return them:

1. Be sure that the frames are not in a condition that would indicate they had been worn, scratched or damaged by you. This policy applies only to frames returned in "new" condition.

2. Notify us by the above form, phone or e-mail that you are sending them back, and tell us your order number and date of receipt.

3. Place the frames in the hard storage case in which they were shipped to you.

4. Attach the proper postage or make other shipping arrangements;

Upon receipt of the frames, Focusers Inc. will deduct a $15.00 restocking fee from the credit or refund for each product order you have returned or sought to exchange. The undamaged frames are still fully returnable. We apologize for not being able to allow for a completely free exchange or return for these orders, but it is required to cover labor and expenses.

For ALL RIMLESS DASHBOARD READERS orders:

If, within 30 days of when your frames have been shipped, you decide for any reason whatsoever that you would like to return them:

1. Be sure that the frames are not in a condition that would indicate they had been worn, scratched or damaged by you. This policy applies only to frames returned in "new" condition.

2. Notify us by the above form, phone or e-mail that you are sending them back, and tell us your order number and date of receipt.

3. Place the frames in the hard storage case in which they were shipped to you.

4. Attach the proper postage or make other shipping arrangements;

Upon receipt of the frames, Focusers Inc. will deduct a $40.00 restocking fee from the credit or refund for each product order you have returned or sought to exchange. The undamaged frames are still fully returnable. We apologize for not being able to allow for a completely free exchange or return for these orders, but it is required to cover labor and expenses.

For ALL RIMLESS orders (excluding Bifocals and Rimless Dashboard Readers)

If, within 30 days of when your frames have been shipped, you decide for any reason whatsoever that you would like to return them:

1. Be sure that the frames are not in a condition that would indicate they had been worn, scratched or damaged by you. This policy applies only to frames returned in "new" condition.

2. Notify us by the above form, phone or e-mail that you are sending them back, and tell us your order number and date of receipt.

3. Place the frames in the hard storage case in which they were shipped to you.

4. Attach the proper postage or make other shipping arrangements;

Upon receipt of the frames, Focusers Inc. will deduct a $65.00 restocking fee from the credit or refund for each product order you have returned or sought to exchange.

*NOTE: When a non-prescription, custom size, "demo" lens is returned, there will be a $15.00 restocking fee, rather than the $65.00 fee mentioned above.

The undamaged frames are still fully returnable. We apologize for not being able to allow for a completely free exchange or return for these orders, but it is required to cover labor and expenses.

For ALL OTHER ORDERS (includes BIFOCALS, PROGRESSIVES, or any orders with ADDITIONAL LENS OPTIONS

If, within 30 days of when your frames have been shipped, you decide for any reason whatsoever that you would like to return them:

1. Be sure that the frames are not in a condition that would indicate they had been worn, scratched or damaged by you. This policy applies only to frames returned in "new" condition.

2. Notify us by the above form, phone or e-mail that you are sending them back, and tell us your order number and date of receipt.

3. Place the frames in the hard storage case in which they were shipped to you.

4. Attach the proper postage or make other shipping arrangements;

Upon receipt of the frames, Focusers Inc. will deduct the cost of the BIFOCALS, PROGRESSIVES or ADDITIONAL LENS OPTIONS from the credit or refund on such orders you have sought to return or exchange. The undamaged frames are still fully returnable. We apologize for not being able to allow for a completely free exchange or return for these orders, but it is required to cover labor and expenses.

EXPRESS WARRANTY

All products sold by Focusers Inc. are expressly warranted to be free of defects when delivered. If you receive damaged products, despite our extensive product control measures, please notify us immediately, and upon verification of the damage, we will replace them at our cost.

This Express Warranty is in lieu of, and in full substitute for all other express and implied warranties.

This policy was last updated March 13, 2006.